Are you planning to close your PLDT account? iSensey will be sharing the details for the account termination process and requirements for a landline + Home DSL plan.
There are different plans available in PLDT like landline only plan, landline plus DSL, landline plus FIBR, PLDT Google Wifi plan, and many more. What is your current plan with them? Why are you disconnecting the service?
Reasons for account closing are varied, an account holder may be dissatisfied with the internet service – slow and intermittent connection often? An account holder may want to close the PLDT service to sign-up with a competitor company which offers cheaper plans at better specs and speed reliability, third telco, is that you?
Another possible reason of wanting to disconnect and close a PLDT account is maybe a transfer of address, although a LANDLINE / HOME DSL / FIBR plan can be transferred to another home or office address or upgraded to a higher package without closing the account, but there are instances when it is better to just close/disconnect and open a new one, start on a fresh contract. There are more reasons out there other than those we have cited above.
Whatever the case may be, we suggest that you first call hotline 171 to ask a customer service representative of this telecommunication company for the requirements to close your PLDT account before you visit a branch.
HOW TO CLOSE a PLDT ACCOUNT?
Again, in this iSensey PLDT guide, we are sharing the disconnection or closing procedure and requirements for a PLDT landline + HOMEDSL plan.
First, identify if your PLDT plan is regular speed or hi-speed.
Ours was a Home DSL high-speed plan at 1,699 monthly fee, 5 MBPs unlimited. What’s the significance if regular plan versus hi-speed plan when it comes to account disconnection?
If yours is a regular plan, in most likelihood you were charged a fee for the modem at the start of your PLDT plan subscription, therefore you don’t have to return it. If the plan is a hi-speed plan like ours, we were required to return the modem, splitter, and modem adaptor, because we did not pay for the modem upon installation and activation of the landline and dsl internet service. Failure to return the modem + splitter + adaptor will incur a charge of P1,200.
*If you paid for the modem whether DSL or Fibr, you don’t have to return it upon account termination. If you didn’t pay for it, you need to return it.
Second, identify if your PLDT contract has ended or if it’s still ongoing. PLDT subscription plans usually carries a 24-months or a 36-months contract. Account closing BEFORE the contract period ends will incur pre-termination fee ON TOP of the fee for the number of days used within the current billing period, plus any overdue amount.
If the contract ended, then you will only be charged for the usage until closing of account.
iSensey experience: The 24-months lock-in period for our landline + Unlimited DSL plan ended two years ago, therefore, when we closed the account, we did not pay any pre-termination pay. We also don’t have any overdue payment from previous months, so in the end we only paid for the 10 days usage covering the start of the current billing period to the day we closed the account.
Third, go to ANY PLDT office nationwide to close your account. Again, return the modem + splitter + adaptor as necessary. You are not required to return the phone unit itself.
*Yes, you read it right, you can request for disconnection at any branches of PLDT.
What if the PLDT landline / DSL / Fibr is installed in a residence in Bulacan, can you close it in the PLDT branch in Davao City? YES!
Fourth, fill up the “Service Request Form” for disconnection and signed-it.
Fifth, write a letter detailing the disconnection request and the reasons for it. We think PLDT reps need to report the reasons why an account holder terminates his or her account, hence, the letter. You can write the letter on the spot at their office.
For reasons, you can just write something like “I am closing the account because I no longer need a landline and internet.” Or “I am closing my PLDT account because internet service in our area is terrible.” Or “I am closing this account because I am transferring residence and wants to start a fresh contract there.” etc.
Sixth, pay in cash for the usage in the current billing period and any overdue amount. Keep the receipt for your file.
The telephone and internet service will be disconnected on the same day of successful account closing.
Can I just run away from my PLDT bill since I will transfer residence and they won’t know my next address? Not advisable, don’t do it. If you do, it’ll be bad record against your name and you might not be allowed to open a new PLDT account in the future.
Plus, remember that things are now connected and hi-tech; there is also a credit bureau in the Philippines, any bad record even for just a few hundreds or thousands for an unpaid telecom bill might cause you loan / credit card disapprovals and the like in the future.
Iwas sakit ng ulo, close your PLDT account properly, it’s easy to do!
We hope this guide has help you! Watch out for future PLDT guides and tutorials here in iSensey!
Bernard says
Discoomect ko dsl namen ang arte nyo tumawag na nga ako sa hotline nyo gusto nyo email pinapahirapan nyo customer nyo!!!
george del mundo says
I lodged a complaint report with PLDT thru their call center (3x and at SM megamall branch) for an internet stoppage for every hour on an daily basis since it was installed last April 2019. Nevertheless, despite of poor connection service, I still paid the April bill and decided to hold the May bill until bad connection is repaired. I asked their technical people as early in April and May 2019 to check my connection at home for defects. At this time, the billing is not YET an issue as the due date is still on June 5. As of this date June 9, no one has came over and worst PLDT technical support has used the excuse of my unpaid bill for disconnection and for their refusal of my reiteration early on to send over their technician. Lest I may be misunderstood, I am willing to pay even in advance…but for good service only..is this not a fair and equitable argument.. This is so frustrating… if not plain shit..PLDT MVP pls help.. and DTI pls,,,
Arturo Reyes says
I called 171 to terminate our PLDT service, but I did not go to their branch office to submit a termination letter. Isn’t my calling 171 good enough?
iSensey says
Hi Arturo, depending on your subscription plan with PLDT, some plans requires subscriber to return gadgets like modem, adaptor, splitter, etc. We strongly suggest you visit a branch to also have a document that can be used as evidence of you closing your PLDT account.
Arturo Reyes says
I Paid for everything which I installed myself including the Cat 5 cable I wired into our home because PLDT technicians would not install, so therefore I have nothing to return to PLDT.
Actually PLDT should refund me money because I was not receiving the 8 mbps Plan internet speed. I was only getting 50% speed for the past year.
They offerer the Fiber plan, but they would install the wiring into our home. I would be burden to install it myself and pay for installation.
iSensey says
If you were able to talked with a PLDT csr over the hotline and he/she gave you a reference number for the account closing, that may be enough.
*If you have my.pldthome.com access and you have previously linked the account you are closing, visit my.pldthome.com next month and see if they have indeed disconnected your line/susbcription, or if there are charges that shouldn’t be there.
Karla kaith gomez says
Good morning..i just want to ask what is best thing to do in my problem..i apply home fibr plan 1299 for 36 months last july they install the internet august 1 and then i recieved a text message that my bill last sept.1 is on its way i cant able to pay right the way coz we have a problem at home and then from september 2 i lost a connection untill yesterday so i decided yesterday morning to go direct to their office to pay the 2 months balance and im asking for termination becoz i dont need it anymore and we were moving to daraga albay but they want me to pay 1299 x3 for the termination .wat else can i do for not paying that termination fee??can i give them back the telephone and home fibr router??
Lovejoy Mateo says
Re : terminating my pldt dsl coz were moving to our hometown Bicol , they want me to pay x3 of my plan 1699 bec of unfinished contract … what else can i do for not paying the termination fee
willing to return modem, tel …
Rico says
Is there a temporary disconnection for PLDT Fibr? Let’s say I’ll be far away for a year. Can I make a request for a temporary disconnection now and later request for re-connection?
Jayne Vis says
Hi ,
Requesting for Rebate due to non- service and closing of account. Both landline and internet are not working.
Here’s the reference number on our raised concerns to your poor customer service.
Ref # Date of No Service
28081739 Nov 19 – 26, 2018
28272756 Dec 7 -13, 2018
28835084 Feb 5 -20, 2018
28108550 Nov 22 – 24, 2018
28017053 Nov 14, 2018 – Jan 8, 2019
29011412 Feb 22 – 27, 2019
felicidad abe says
I want to terminate my ultera plan. But we have6 months remaining in the contract. I want to shift to converge instead. What will happen if i dont pay my bill this month. Is it doubled next month? Will they disconnect my ultera?w/o paying the remaining months in the contract?
Ryan V. Dasco says
is this correct email address.? I always received failure notice after i sent to this email provided by your costumer servicerepresentative
“application@pldt.com.ph”
iSensey says
Hi Ryan, email should be “applications@pldt.com.ph” with an “s”.
Jerome Tambulasa says
Is this step also applicable on bussiness line services
Dominic Santos says
Hi,
What if I want to retain the landline but discontinue the DSL services?
rolando barbon says
May I know the hotline for the termination of PLDT pocket wifi? 171hotline is for other services which is not include the termination.
sim says
hi magandang araw po pwedi po ba magpadisconnect na hindi na pupunta sa office ng pldt?
iSensey says
Hindi po, kasi may mga docs na pipirmahan at magsasauli din ang adaptor ata tawag dun.
Gabriel Christopher says
Do you have any information if PLDT owes you a refund because I paid the day after my cut-off date? Do I need to go to a PLDT branch? How will they issue the refund?
Thank you for whatever information you can provide.
iSensey says
Hi Gabriel, sorry we don’t have info for that, best to visit a branch for your query. Hope things get resolves in your favor.
Vamira says
What else can I do, the termination fee is costly.
aubrey says
Hello po pa tulong naman po kung paano mafully terminate sa pldt kasi iba yung na receive namin imbis na fibr eh yung dumating is postpaid tapos pag nagloload kami is Hindi pwede . Tapos pag nag viview ako sa billing statement is incorrect yung password. Tapos sabi nung agent na iisa lang daw ang pwedeng gumamit sa internet tapos sabi ko Hindi naman pupwede na iisa lang ang gagamit kasi nag online class kaming magkakapatid . nasauli nanamin yung modem sa pldt tapos nagbayad kami nang 500 for cancellation .
Pahelp po kung anong gagawin gusto po ni mama na ipa terminate nalang namin kasi mas better pa na magloload nalang kami kesa magbayad nang 1099 tapos wala pang one week ubos na ang gigabytes sabi nang agent unli daw .
iSensey says
Hi Aubrey, type/write the details of the issue in paper and print it. Be very detailed ano nangyari, ikwento mo talaga. Then go to a PLDT branch, bring 2 copy of the document you prepared. Ipa received mo sa staff yung isa. Then kausapin mo and request them to address your concern. Pag malabo ang csr, demand to talk to the manager.
Hope your issue gets resolve soonest.
razil says
grabe sakit sa ulo pa terminate sa old account lng.yung agent nyu sa bago fiber d nagsabi nakialngan pala tawagan para ma close yung old umaabot ng 3months laki tuloy bayaran ko para ma terminate.huhu