Are you planning to close your PLDT account? iSensey will be sharing the details for the account termination process and requirements for a landline + Home DSL plan.
There are different plans available in PLDT like landline only plan, landline plus DSL, landline plus FIBR, PLDT Google Wifi plan, and many more. What is your current plan with them? Why are you disconnecting the service?
Reasons for account closing are varied, an account holder may be dissatisfied with the internet service – slow and intermittent connection often? An account holder may want to close the PLDT service to sign-up with a competitor company which offers cheaper plans at better specs and speed reliability, third telco, is that you?
Another possible reason of wanting to disconnect and close a PLDT account is maybe a transfer of address, although a LANDLINE / HOME DSL / FIBR plan can be transferred to another home or office address or upgraded to a higher package without closing the account, but there are instances when it is better to just close/disconnect and open a new one, start on a fresh contract. There are more reasons out there other than those we have cited above.
Whatever the case may be, we suggest that you first call hotline 171 to ask a customer service representative of this telecommunication company for the requirements to close your PLDT account before you visit a branch.
HOW TO CLOSE a PLDT ACCOUNT?
Again, in this iSensey PLDT guide, we are sharing the disconnection or closing procedure and requirements for a PLDT landline + HOMEDSL plan.
First, identify if your PLDT plan is regular speed or hi-speed.
Ours was a Home DSL high-speed plan at 1,699 monthly fee, 5 MBPs unlimited. What’s the significance if regular plan versus hi-speed plan when it comes to account disconnection?
If yours is a regular plan, in most likelihood you were charged a fee for the modem at the start of your PLDT plan subscription, therefore you don’t have to return it. If the plan is a hi-speed plan like ours, we were required to return the modem, splitter, and modem adaptor, because we did not pay for the modem upon installation and activation of the landline and dsl internet service. Failure to return the modem + splitter + adaptor will incur a charge of P1,200.
*If you paid for the modem whether DSL or Fibr, you don’t have to return it upon account termination. If you didn’t pay for it, you need to return it.
Second, identify if your PLDT contract has ended or if it’s still ongoing. PLDT subscription plans usually carries a 24-months or a 36-months contract. Account closing BEFORE the contract period ends will incur pre-termination fee ON TOP of the fee for the number of days used within the current billing period, plus any overdue amount.
If the contract ended, then you will only be charged for the usage until closing of account.
iSensey experience: The 24-months lock-in period for our landline + Unlimited DSL plan ended two years ago, therefore, when we closed the account, we did not pay any pre-termination pay. We also don’t have any overdue payment from previous months, so in the end we only paid for the 10 days usage covering the start of the current billing period to the day we closed the account.
Third, go to ANY PLDT office nationwide to close your account. Again, return the modem + splitter + adaptor as necessary. You are not required to return the phone unit itself.
*Yes, you read it right, you can request for disconnection at any branches of PLDT.
What if the PLDT landline / DSL / Fibr is installed in a residence in Bulacan, can you close it in the PLDT branch in Davao City? YES!
Fourth, fill up the “Service Request Form” for disconnection and signed-it.
Fifth, write a letter detailing the disconnection request and the reasons for it. We think PLDT reps need to report the reasons why an account holder terminates his or her account, hence, the letter. You can write the letter on the spot at their office.
For reasons, you can just write something like “I am closing the account because I no longer need a landline and internet.” Or “I am closing my PLDT account because internet service in our area is terrible.” Or “I am closing this account because I am transferring residence and wants to start a fresh contract there.” etc.
Sixth, pay in cash for the usage in the current billing period and any overdue amount. Keep the receipt for your file.
The telephone and internet service will be disconnected on the same day of successful account closing.
Can I just run away from my PLDT bill since I will transfer residence and they won’t know my next address? Not advisable, don’t do it. If you do, it’ll be bad record against your name and you might not be allowed to open a new PLDT account in the future.
Plus, remember that things are now connected and hi-tech; there is also a credit bureau in the Philippines, any bad record even for just a few hundreds or thousands for an unpaid telecom bill might cause you loan / credit card disapprovals and the like in the future.
Iwas sakit ng ulo, close your PLDT account properly, it’s easy to do!
We hope this guide has help you! Watch out for future PLDT guides and tutorials here in iSensey!