What if your Banco de Oro ATM Debit or Cash Card is block? What should you do to unblock your BDO card?
Here’s the scenario, you went to an ATM machine, insert your card, keyed-in the correct pin, all of a sudden the screen screams that your BDO card is block! What happened???
You did not enter a wrong pin, and you did nothing wrong. Why then was your BDO card blocked?
The reason could be is that you previously used your ATM Debit or Cash Card in an ATM or POS terminal which the bank’s Fraud Analyst identified as having been compromised. To protect your interest BDO will automatically block your card.
This usually happens if you tried to withdraw or transact using an ATM machine in an area that the bank has identified as vulnerable to hacking, or area with compromised security, say there’s been a report of card skimming device insertion that hasn’t been address yet, etc.
So what should you do in case your BDO ATM card is blocked? Or you have a blocked bdo cash card?
If BDO block your card because an ATM machine or POS terminal was compromised and you used your card there, rest assured that a staff of BDO will contact you via a telephone call or email to inform you about what happened and offer solution.
Your card will be replaced by BDO bearing a new card number FREE of CHARGE. No card replacement fee since it is BDO itself that block your card due to system security issue.
How Long Before You Get a BDO Replacement Card?
If you are okay with a non-personalized card (card that does not show your name), then you can just visit your BDO branch, and on the same day you will get your generic card replacement. You can then access your account right away. Test it by going to the atm machine of your branch of account.
If you want a personalized card because you want your name to appear on the card, let your wishes be known to the bank CSR. Your replacement card that is personalized will be ready after 3 to 5 banking days for Manila based, and 5 to 7 banking days for Provincial based.
Is it possible to withdraw OVER THE COUNTER while your card is block?
Yes, you can do over the counter withdrawal with no charge at any BDO branch, provided you brought your ATM card with you and an acceptable photo ID.
BDO Hotline Numbers
To be sure and to check what really happened why your Banco de Oro card was blocked, call the bank’s hotline number. The telephone number for Manila landline is (+63)2 702 7877. You can also call them via these these toll-free numbers:
It is a hassle to have your card blocked even though you did nothing wrong, but BDO card blocking is done to protect your account and your money.
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For more tips about banking in the Philippines, check here.
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