Have you paid your latest SSS contribution or loan amount that’s due? Did you pay online or via a bayad center? Was your payment right away credited and posted? If it’s not posted, this iSensey article is for you.
These days, a member no longer has to go to a Social Security System branch to pay loan dues and contributions because these can now be done via payment centers as well as online.
However, there had been reports that sometimes a payment for loan or contribution is not credited or not posted to the SSS member’s account. It could be due to a technical glitch. Even so, this is an issue that must be address.
This none posting of payment happened to one of our iSensey colleagues.
Last May, our colleague paid his June and April contribution to this government agency using online payment wallet “Paymaya”. He first paid June, after paying, he checked the SSS app, payment was instantly posted and can be seen on the member’s account.
He then generated a NEW PRN to pay for April SSS contribution. He followed the same process in paying for June contribution. After he saw the Paymaya notice of successful payment, he then checked his SSS mobile app and found out that April payment was not posted.
He let a week passed but still no posting of the April payment. To get help, he called Paymaya support domestic toll-free number 1800 10 845 7788.
The Paymaya representative confirmed that his payment for April and June were both successful and that the money paid were already forwarded to SSS. The Paymaya rep advised our colleague to contact SSS.
Reaching Out To SSS
Our colleague did all these:
- Emailed SSS PRN Helpline.
- Cc’ed on the email the following: SSS Members Relation, Online Service Assistance, Mobile App Support
- Posted on the SSS Facebook page.
- Called the SSS domestic toll-free number 1-800-10- 2255777
None of the emails were answered, no reply too on the FB page posting.
When he was able to talked with an SSS hotline support agent, all the answer he got was to ‘wait’ and that there are posting delays due to the skeletal workforce implementation these pandemic days.
After one month, still no posting of contribution payment.
So he again searched for other ways to contact SSS. A friend of his suggested to call the local SSS branch for his concern. He did this, he called and was able to discussed the status of his April contribution.
The local SSS branch customer service said that in order to properly address his concern, he need to email them together with the details of the issue and his payment receipt.
He emailed the local SSS branch discussing the issue and also submitted his receipt. After 5 days, he got a reply requesting for him to submit a valid government ID to prove that he owns the SSS account in question. He then sent them his UMID.
The following day, he was cc’ed on the email of the local branch addressed to the PRN Helpline and SSS IT Help Desk; the local branch requested the IT department to check on concern and for appropriate action.
After a week of no reply from the help desk and with payment still not posted, our colleague sent another email to follow-up. No reply was received but today, finally, he now sees the April contribution payment posted.
It took exactly 58 days to see the SSS contribution payment finally posted. Almost 2 months delay with so many follow-ups done. We think if he was not very persistent, there is a chance that his payment might not be posted ever.
So what is our recommendation?
If you happened to pay SSS and the payment is not posted within 3 working days, do a follow-up. Send an email to these addresses so you have a paper trail.
Make sure to keep a copy of your receipt, take a picture of it, and attached it to the email along with your valid government ID. If you have the SSS UMID, it’s best, send that too.
- Send to email #1: the email address of the SSS branch in your area
*But first, call them to discuss your concern and to ask for the email add.
- Message cc’ed to email #2: PRNHelpline@sss.gov.ph
- Message cc’ed to email #2: IT_HELPDESK@sss.gov.ph
In your message, give full details of the concern.
Once things are back to normal, you may also visit an SSS branch to report any payment issue.
We hope this post helps you and you get your payment posted asap. You can check all your payments by logging-in to the SSS mobile app or via the member’s dashboard using a desktop computer.
Please share this post so SSS members will know what to do in similar cases. Salamat po.