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What To Do if SSS Payment is NOT POSTED

Have you paid your latest SSS contribution or loan amount that’s due? Did you pay online or via a bayad center? Was your payment right away credited and posted? If it’s not posted, this iSensey article is for you. 

These days, a member no longer has to go to a Social Security System branch to pay loan dues and contributions because these can now be done via payment centers as well as online.

However, there had been reports that sometimes a payment for loan or contribution is not credited or not posted to the SSS member’s account. It could be due to a technical glitch. Even so, this is an issue that must be address.

This none posting of payment happened to one of our iSensey colleagues.

Last May, our colleague paid his June and April contribution to this government agency using online payment wallet “Paymaya”. He first paid June, after paying, he checked the SSS app, payment was instantly posted and can be seen on the member’s account.

He then generated a NEW PRN to pay for April SSS contribution. He followed the same process in paying for June contribution. After he saw the Paymaya notice of successful payment, he then checked his SSS mobile app and found out that April payment was not posted. 

He let a week passed but still no posting of the April payment. To get help, he called Paymaya support domestic toll-free number 1800 10 845 7788. 

The Paymaya representative confirmed that his payment for April and June were both successful and that the money paid were already forwarded to SSS. The Paymaya rep advised our colleague to contact SSS.

Reaching Out To SSS

Our colleague did all these:

  • Emailed SSS PRN Helpline. 
  • Cc’ed on the email the following: SSS Members Relation, Online Service Assistance, Mobile App Support 
  • Posted on the SSS Facebook page. 
  • Called the SSS domestic toll-free number 1-800-10- 2255777

None of the emails were answered, no reply too on the FB page posting.

When he was able to talked with an SSS hotline support agent, all the answer he got was to ‘wait’ and that there are posting delays due to the skeletal workforce implementation these pandemic days. 

After one month, still no posting of contribution payment. 

So he again searched for other ways to contact SSS. A friend of his suggested to call the local SSS branch for his concern. He did this, he called and was able to discussed the status of his April contribution. 

The local SSS branch customer service said that in order to properly address his concern, he need to email them together with the details of the issue and his payment receipt.

He emailed the local SSS branch discussing the issue and also submitted his receipt. After 5 days, he got a reply requesting for him to submit a valid government ID to prove that he owns the SSS account in question. He then sent them his UMID.

The following day, he was cc’ed on the email of the local branch addressed to the PRN Helpline and SSS IT Help Desk; the local branch requested the IT department to check on concern and for appropriate action.

After a week of no reply from the help desk and with payment still not posted, our colleague sent another email to follow-up. No reply was received but today, finally, he now sees the April contribution payment posted. 

It took exactly 58 days to see the SSS contribution payment finally posted. Almost 2 months delay with so many follow-ups done. We think if he was not very persistent, there is a chance that his payment might not be posted ever.

So what is our recommendation?

If you happened to pay SSS and the payment is not posted within 3 working days, do a follow-up. Send an email to these addresses so you have a paper trail. 

Make sure to keep a copy of your receipt, take a picture of it, and attached it to the email along with your valid government ID. If you have the SSS UMID, it’s best, send that too. 

  • Send to email #1: the email address of the SSS branch in your area

*But first, call them to discuss your concern and to ask for the email add.

  • Message cc’ed to email #2: PRNHelpline@sss.gov.ph
  • Message cc’ed to email #2: IT_HELPDESK@sss.gov.ph

In your message, give full details of the concern.

Once things are back to normal, you may also visit an SSS branch to report any payment issue. 

We hope this post helps you and you get your payment posted asap. You can check all your payments by logging-in to the SSS mobile app or via the member’s dashboard using a desktop computer.

Please share this post so SSS members will know what to do in similar cases. Salamat po. 

Reader Interactions

Comments

  2. ung sa asawa ko din po wala pa pong posted dpo tuloy kame mkapag loan…

  3. Nangyari din po sakin to same month and still not yet posted. I’ve emailed and called the no response. May I have po yung nunber or email ng local branch? Maybe they can help me too. Thanks!

    • Google niyo po ang contact number ng branch ng SSS sa lugar niyo, iba’t iba kasi ang number ng SSS branches. Yung sa colleague namin is Cebu branch, Cebu-based members ang cater nila.

  4. I paid my SSS salary loan on monday and I am constantly checking my app if the loan payment has been posted. I hope none of these issues happened to me because I really just wanted to renew my loan for the sake that it will be in lined with my new employers payroll. In case this might happened, what number do we use to call thw SSS hotline? Thanks

  5. matagal po magsend ng OTP ang paymaya thru the SSS app ..i have generated PRN, linked my paymay account to SSS mobile app pra ma automatic deduct ung contribution ko, but the OTP is needed to confirm transaction..But the OTP nareceive ko 3hours after the request..haaay, i hope SSS and Paymaya could do better service with it.

    • If you have Gcash, we find na mas ok lately ang Gcash to pay SSS PRN. Wala pang service charge ang Gcash, for now.

  6. Hi, until now, my contribution for March and April 2020 still not posted. Planning to try this info. Thank you so much,.

  7. Habang binabasa ko yung scenario, It is so much likely my case right now. I even callled OP 8888 to seek for assistance. And they did, nakipag-coordinate sila kay SSS para sa unposted loan payment ko. They informed OP that they already take action about my concern but what they actually did is to email me asking for a clear receipt of my payment. Nung nagreply ako, wala naman silang naging response up until now. After I have read your suggestion, ginawa ko na rin ulit. Nag email ako with my ID. I hope by now, it will be resolved.

    • Yung sa akin din po hindi pa nappost yung payment. 3 months na di naka post sabi ni HR namin SSS issue daw po yung ganito. Nakakastress lang talaga. Hindi maganda yung customer service nila.

  8. HI good day yung saakin employer account ko sa sss ilang months nang hindi posted can iknow why? hndi na din po sya updated sa posting then lagi pang nag lolock account

    • Hi Jerson, pag using PRN sa pagbayad, normally posted agad yan unless may glitch. Hope by now posted na ang sss salary loan payment mo.

  10. Romeo Macul with SSS no.0905157375 payment contribution Feb2022 in the amt of 390 thru GCASH not posted

  11. My father paid his SSS salary loan for 22k wayback 2016.
    He claimed his retirement benefits last month for being a senior citizen, guess what?
    The 22k payment was never posted and SSS added late payment fees and interest on top of it. 40k was deducted from his retirement benefits plus the 22k he paid last 2016.
    62k ang nawala sa father ko. Weve done escalating it both the involve parties via phone and email but till now it wasnt resolved.

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