Are you trying to login to PLDT HOME DSL admin dashboard 192.168.1.1 but you can’t enter despite knowing that you input the correct default password which is “1234567890”? You are not alone. But don’t fret, there is a work around to this, not an exact solution, but at least you can still access the admin dashboard. iSensey will share today how to troubleshoot this issue per PLDT rep’s advise.
The reason why I wanted to gain access to the adminpldt dashboard was that for the last 2 days we have been experiencing intermittent and slow connection. I wanted to know if it is because there were unauthorized users connecting to our PLDT Wifi. Maybe someone has figured out our wifi password, eh?
The way I can know for certain is if I can check the modem’s Active Clients list. The Active Clients list will allow me to see all gadgets that are currently connected to our modem / wifi through the mac address. If there are unauthorized access, I can either do:
- Change PLDT HOME DSL WIFI Username and Password
- Block the mac address of the gadget
But before I can do either option, I must be able to enter the admin dashboard first, but as been said I can’t, because the login credentials with username adminpldt and password 1234567890 does not work for 192.168.1.1.
Whenever I tried to access the modem’s dashboard using the correct username and password, the system reverts with an error message that says “Username and password error, try again!” I tried, again and again, but still the error persists.
Because there seems to be no end to this issue unless I call the hotline, I decided to call PLDT 171 after xx unsuccessful login attempts.
After about 5 minutes of queuing, I was finally able to speak with a customer service rep. Shared to him the issue I was facing. The rep said that the adminpldt username will not work for it has been temporarily disabled by PLDT due to a hacking issue.
I don’t know what the hacking issue was, something related to Fibr connection unauthorized access using the adminpldt interface or something. I didn’t really ask the rep to elaborate, and frankly, I don’t think the rep will be able to share in-depth details about any fibr hacking issue they are trying to fix to a customer, via phone.
So anyhow, to cut the story short, this rep advised me to login back to 192.168.1.1 this time to use the username “admin” and the initial password “1234”.
Since I had my laptop with me during the call, I immediately followed his advice. The credentials were accepted.
After I’ve entered the the new username and password, I was prompted to enter a new password. The rep said to go ahead and create a new password to prevent unauthorized access to our PLDT HOME DSL router / modem.
login url: 192.168.1.1
new username: admin
Initial password: 1234 – then nominate a new password so you can proceed to the dashboard.
After changing the password of “admin” (make sure to jot down your password somewhere lest you forget about it), this is now the NEW admin interface /dashboard I am seeing:
If you are familiar with the interface for the “adminpldt” access, you will notice that some tabs or settings are missing from the “admin” interface versus the “adminpldt” interface.
Note: Changing the password of your PLDT modem “admin”, will not change the current wifi password.
Is it possible to change the PLDT Wifi Name and Password?
I found out that you can still change your WIFI name and password in the “admin” access. It’s the same procedure with the tutorial published on this iSensey post “How to Change PLDT HOME DSL Wifi Name and Password”.
What I couldn’t figure out yet is how to BLOCK mac address in the current interface of “admin”.
In comparison, using the “adminpldt” access, it is very easy to prevent unauthorized access to the WIFI by blocking or denying the mac address of the gadget. But right now, I’m stumped since I couldn’t figure out how the mac address blocking works in the “admin” access.
This is a screenshot of the “admin” MAC Filtering section. I’ve already tinkered with it, but my blocking trials were not successful.
If you know how to do the mac address blocking in the “admin” access interface, please share, so others will know too! Thanks!
UPDATE! UPDATE! UPDATE! June 12, 2018
Update we got a tip from YourFriendlyNeighborhoodSpongebob and it works! See the comment section for the useful guide.
Instead of going to 192.168.1.1 access this url to access your modem: 192.168.1.1/super.htm
then use username adminpldt, password is 1234567890 then the page will refresh and you will be prompted to create a new password for your PLDT home dsl modem. Change the password, remember your pw!
You can now access the PLDT modem advance features.
How to Access the ACTIVE CLIENTS List
How to access or see the Active Clients list? Once you are login to PLDT admin, just click on Set-up > Basic > Show Active Clients. See screenshot:
If you click “Show Active Clients”, you will see the mac addresses of all gadgets currently using your PLDT connection, via Wifi. See this sample:
Each gadget (phone, laptop and pc, tablet, camera, TVs, etc) features a UNIQUE mac address. So, if you block the MAC address of a gadget, that gadget will not be able to connect again to your internet wifi connection even if the gadget owner knows your wifi’s password.
Oh, by the way, based on my check on our modem’s Active Clients list, there were no unauthorized connection, sadyang mabagal lang talaga ang PLDT internet since yesterday. Hopefully the speed will normalize soon!