Some SSS members are wondering why their enrollment to the Social Security System DAEM module is not approved or why the money from their already approved claim benefit was not deposited or transferred to their account. This iSensey post will try to give the possible reasons why this happens.
It is an unfortunate thing if the DAEM account enrollment is not approved. If there is no account successfully registered in SSS DAEM then the member will not be able to get the money from the benefit claim. Why? This is because it is now a requirement of SSS for members to have an approved account in DAEM since this is where this government agency will be disbursing the money arising of an approved claim.
Have you enrolled in DAEM? How long did you wait for the servicing branch to approved your account?
Reasons for DAEM Not Approved or Claim Disbursement Not Deposited or Transferred
These are the possible reasons why the Social Security System personnel did not approve your bank account or eWallet registration in the Disbursement Account Enrollment Module. These reasons may also apply to members whose claim application was approved yet despite waiting for weeks or months, the proceeds or money was not disbursed to the enrolled account in DAEM.
- The enrolled bank account or the eWallet was already closed by the time SSS processed the disbursement. So naturally, the money will not go through because the account is closed.
Check your enrolled DAEM account, is the bank account or eWallet like Paymaya open or is it close? This could happen example you successfully enrolled the account in DAEM this 2021, then in 2023 you will file a claim in SSS, say for Maternity Benefit, your claim was approved. BUT it turned out the previously okay account was closed by the bank of by the eWallet financial company. So when SSS tried to send you the disbursement, they can’t because of account close situation.
Is SSS approved the claim yet there is no disbursement, check first if the enrolled account in DAEM is able to accept deposit or fund transfer.
2. The enrolled bank account or eWallet is dormant.
This is the same situation with No 1 above, only that instead of closed the account is dormant. How to check if your bank account or eWallet is dormant? Try to deposit or transfer money to it, say P20. If the money will not go through, it could indicate that the account is dormant. To be 100% sure call your bank and or hotline of the eWallet, ask about the status of your bank account or eWallet.
3. The enrolled bank account or eWallet is frozen.
This is also similar to No 1 and No 2 reasons above. The way to find out if your account is frozen is to ask your bank.
4. The enrolled bank account is a joint account.
This means that the bank account you submitted for DAEM enrollment is not your solo account. It is an account by you and another person. It doesn’t matter if the account is join “or” or joint “and”, SSS will only accept accounts for DAEM that is individual.
5. No existing account.
This is the reason if you will file a claim and SSS approved the claim, but since you have no existing bank account or eWallet approved inside DAEM, your disbursement will be on hold until you fix it by enrolling an acceptable account in DAEM.
SSS no longer issues checks for most benefit claims.
Follow the iSensey guide on how to enroll account in DAEM in 10 steps.
6. The bank account or eWallet your enrolled is a prepaid account or cash card or a restricted account.
SSS will only accept regular bank accounts. Payroll bank accounts are also not accepted. A Paymaya account that is not verified and on upgraded status is not acceptable.
Bank cash card accounts are not accepted example: BDO cash card, Metrobank prepaid card, BPI ePay Mastercard, BPI Amore Visa Prepaid Card, etc. So only enroll a regular bank account.
7. The bank account is a time deposit settlement account.
This happens when you enrolled a bank account in DAEM that is tagged as ‘special’, example the bank account is only for use to get the interest of time deposits or withdrawal of the time deposit.
Enroll a regular bank account in DAEM so you don’t face any hassle.
8. The bank account is in USD or other foreign currency.
SSS will not accept bank accounts and eWallets in PHP currency. So even if the bank account is a regular one but it is a USD account, SSS will reject this.
9. The bank account or eWallet is of a different name from the SSS member.
SSS will only accept individual regular bank account or eWallet that is under the member’s name. Example: You are the member but you don’t have a bank account, so you use your sister’s bank account. SSS will reject or will not approve the DAEM enrollment because the member name is not the same as the name of the bank account holder or owner of the eWallet like Paymaya.
10. The bank account enrolled or eWallet is not a PESOnet participating bank or institution.
If you want to enroll a COOP bank account or a rural bank account, ask first your bank if they are member or part of PESOnet. If they are not a PESONet participating bank they will not be accepted by SSS so your DAEM application will not be approved.
11. Typographical errors in typing the account name or number.
Before you enroll in DAEM check if the account name, your name, is correctly entered online and also check the account number. Do the checking twice, thrice before you click on submit.
Based on the iSensey team member’s enrollment to DAEM, the fastest and easiest way to get approved is to submit a validated deposit slip. The deposit must be made this 2021 to rule out the dormant possibility.
The fastest DAEM approval a colleague got was 10 hours after accomplishing online enrollment. The longest wait for account enrollment by our team member was 7 days. Enrolled by February 9 and SSS servicing branch approved the DAEM enrollement February 15, 2021.
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