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OFW Helpline: File Case in POEA Against Recruitment Agencies, Foreign Employers Violations

We have heard of fellow OFWs who encountered problems and difficulties with regards to the recruitment agency they applied to, as well as issues concerning their foreign employers.

iSensey would like to share this info on where to file an administrative case in POEA against a recruitment agency or against a foreign employer for violations of PH recruitment laws and offenses committed against the overseas worker or OFWs.

FILE CASE AGAINST RECRUITMENT AGENCIES

If your recruitment agency violated any of the Philippines’ recruitment laws, rules, and regulations, make sure to stand for your right. File a case in POEA so that not only you can get justice, you can also help save our other kababayans from falling into the same trap with the manpower agency you faced an issue with.

The following scenarios and violations of manpower agencies are eligible for filing administrative cases in POEA. These are just some violations, there are more.

  • The recruitment agency levies exorbitant placement fee (overcharging).
  • The recruitment agency pre-maturely collects placement fee from a would-be OFW.
  • The recruitment agency misrepresent data like principal info, salary info, work conditions, place of work, etc.
  • The recruitment agency withholds the travel documents of the worker.
  • The recruitment agency failed to deploy the qualified worker-OFW-applicant without valid reason.
  • The recruitment agency fails to reimburse documentation expenses when deployment did not take place and it’s not the worker’s fault.
  • The recruitment agency alters, substitute, or change the employment contract without proper consultation with all concern.

Where you should get legal assistance to help you file an administrative cases against the manpower agency or recruitment agency:

Go to the Legal Assistance Division POEA in the head office which is in EDSA – Ortigas. You can also go to any POEA Regional Office to request for legal assistance for your case.

FILE CASE AGAINST FOREIGN EMPLOYERS

Abusive foreign employers shouldn’t go scot-free when they’ve done our OFWs offense and violates our migrant worker act. If you will encounter the following cases below, or you know of a fellow OFW who are facing the issues below, advice our kababayan to get help, seek legal assistance, and file a case against the erring foreign employer.

  • The foreign employer defaults on their contractual obligation.
  • The foreign employers’ actions exhibits grave misconduct.
  • The foreign employer violates the existing rules and regulations on Filipino overseas employment.

For the cases above and any similar offenses committed by the foreign employer, seek legal aid by visiting the following government agency:

If you are in the Philippines, go to POEA head office Legal Assistance Division.

If you are currently deployed overseas, seek help from the Philippine Embassy or Consulate nearest your workplace.

FILE CASE AGAINST RECRUITMENT AGENCY AND FOREIGN EMPLOYER

Now, if the issue you are facing are with regards to money claims arising from employer-employee-relationship like breach of employment contract, unpaid wages, and illegal dismissal, these are the Philippine agencies that you should visit to get legal assistance:

Migrant Worker’s Desk

National Labor Relations Commission (NLRC)

NLRC Regional Office where you reside

The officer in charge in the legal department of POEA and the other government agencies dedicated to migrant workers will be able to give you complete details on how to file a case and what you should do including what to prepare with respect to affidavits and documents required.

**Filing a case is FREE of charge.

It is with great hope that you won’t need the info detailed on this post because it only means your journey as an OFW is well and good. But should you suffer offenses at the hands of the recruiter or the foreign employer, know that you have rights and that we have recruitment laws protecting our OFWs.

Seek legal aid from our government agencies, file for POEA administrative case against recruiter or foreign employer for any violations committed against you or the employment contract.

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  1. Good day!!!!…
    POEA pls.help us ..
    Our concern y until now der is no result about the case we file to spring agency..everytime we call the response is always for resolution under by atty.grace quilente..it is more than a year,since july2015,how many years do we nid 2 wait so dat we know how long it will takes…we were all hoping dat ders a good result coz we’ve been waiting for so long compare to da others whos filing the case 2 spring agency they got the result in a month/s only…hope POEA can help us about our concern..thanks and godbless..
    case no.
    RV-15-07-1009
    Atty.Grace Quilente

  2. pno po b malalaman kung my aksyon n ang ahensya sa kaso kc sbi ng tita ko for repatriation n dw ako eh 4days n tinapay n lng po kinakain ko kc kinulong ako ng amo ko umalis cya ng d ko mn lng nlalamn nlaman ko lng kc 4 days n d nya binubuksan ung pinto pauntang salas nanakit dn cya..salamat po

    • Ipa-contact po ng tita mo ang ahensya mismo para may makausap na officer ng POEA at ma-update agad. Pinapanalangin din po namin na sana makauwi na kayo kaagad sa mas lalong madaling panahon.

      • good day po maam/sir.gusto ko lang po sana ireklamo agency na asawa q.kasi po,hndi po maayus ang pg trato ng amo niya.humihingi kami ng tulong sa agency,pero binabalewala lng nila.nkakulong po sa kwarto asawa q ng wlang masyadong kinakain,tsa,pan at tubig lng lagi nkakain niya.gusto niya ng umuwi pero ayw mg cooperate ng agency samin.paki monitor nmn po ang M & J MANPOWER RECRUITMENT SERVICES.sana makatulong na makauwi asawa q.salamat.!

  3. POEA please check KYR agency they are overcharging the applicant..and i have proof of the breakdown payment my newhew has to pay..on top of the given breakdown payment they asked my nephew to pay extra again…they are too much ..as if in becoming OFW is you are scooping around money in your jobsite..I just hope this website is reliable and is really willing to help us…thank you in advance..from disappointed and annoyed auntie(ofw) of the applicant

    • Good day po!! I am charvey cabana I just want to inquire that the karafi company in Kuwait, ay Hindi po sila sini sweldohan nang maayos almost 1year napo , kasi yung papa KO don nag work sa karafi company isang taon napo delay yung sweldo nila. Sana po tulungan niyo po kami na MA asikaso yung problema nila don kasi kawawa ang NASA pilinas mga pamilya wala nang kinakain nang dahil sa delay sa sahod sa karafi company in Kuwait Sana po bigyan niyo nang aksyon ang problema na ito. Sana po tulungan niyo po kami

  4. Hi want to ask help im here in jeddah workin in a company for ten months . I wrote a reaigantion letter to my bos due to work condition since i was operated and lack of gull bladder i must be take care of my self the work place is so verry hot and i feel weak and dizzy. No dought my boss aprove my letter of reaignation rigth away and i buy a plaine tiket rigth away coz my supervisor told me its my expensess but all know its already ok after a weak my hr department paging me and i was surprise what he say to me he said that my recruitment agency in the phillipine ask me to change my statement in resignation letter to family problem and there a papers also for me to sign but the amount is blank my hr oficer said to me if i will sign then they give my exit paper but i refuse to make it can i ask labour to help me regutding this matter should what is the best way to make regurding this matter

    • Hi arjay, simple lang kaya nila pinapalitan ang resignation paper mo kase may kamalian sila diyan, unang una ay larapatan mong mag resign kase ang dahilan any kalusugan mo at hindi mo na kaya di ba? So it means na sila dapat ang sasagot lahat ng expenses mo pauwi saka may makukuha ka pa sa knila. Kase nasa labor law diyan na kung ang dahilan na magresing ka o terminate mo cobtract mo dahil sa health reason ay okay lang. Tapos sagot ng company mo yan… natatakot lang sila na pwede mo sila balikan ang agency mo…

  5. Hi want to ask help im here in jeddah workin in a company for ten months . I wrote a reaigantion letter to my bos due to work condition since i was operated and lack of gull bladder i must be take care of my self the work place is so verry hot and i feel weak and dizzy. No dought my boss aprove my letter of reaignation rigth away and i buy a plaine tiket rigth away coz my supervisor told me its my expensess but all know its already ok

  6. Hi po ! Ireklamo ko sana na yung isang agency 3 years na nasa kanila ang documento ko di nila po ako mapaalis tapos pinag pay nila me ng processing at placement .ng i withdraw kona ang documento di nila binigay ang pera na binigay ko na dapat kasama sa pag withdraw ko po…ngayon ay nahihirapan ako sa pagkuha ng pera…
    Puro na lng sila excuse napagod nako sa pag sabi anu po dapat ko gawin para ma ibalik ang pera ko po….

  7. Hi..i want to ask po..kasi po ung frnd q .dati k kawork sa dubai.ay may nkilala late kuna nalaman n sa fb nya pla un nklala.kala q klala nya sa personal’ang nym nya po ay mike,inalok nya po km ng frnd k na pumunta sa dubai na tourist visa gamit..3 month iaapply nya daw .sabi k po wala aq ka kilala dun kamag anak kaya hesitate aq lumapit sa 2long nya.pero d nagtagal napapayag nya po aq..kc 10 k po daw ibgay k para iaply nya q visa .tag half po daw kami.magpay daw q pag may work n q dun.mag sumunod n araw humihngi xa ng 5k para ticket.eh wala n q mbgay.pnapilit nya q.kaya sb k bwiin kuna ung 10k .kaso d kuna po xa macontact ngaun.what shall i do.??mababalik pa po kaya ung 10 k.kasi hiniram ko lng po un??sana ma2ltngan nyo aq.

    • Mukhang malabo po based sa pagkakwento niyo, especially di niyo po alam buong name or may pinahahawakan na resibo man lang. pag pa-abroad po dapat po dumaan sa tamang proceso via poea. kung may picture po kayo nya puede kayong dumulog sa pulis at ipablotter ang nangyari sa inyo.

  8. Hi ask lang po sana kami ng tulong kung pano po ba ang gagawin namin 5months na po kami d pinapasweldo ng emoloyer namin dito sa sohar oman dalawang pinoy lng kame dito yung iba indians na hindi na nag ooperate ung company last one month dahil doon nag file kami ng case sa ministry of manpower dito sa oman against sa company namin after nagpunta kami sa POLO para mang hingi ng tulong legal ang para makuha namin mga pending wages namin at makauwi na kami sa pinas kaya lng mejo nauubusan na kami ng oras baka isang araw wala na kmi matiran dahil magsisimula na next week mag deport ang indian embassy kami na lng maiiwan dito may pag asa pa ba makuha yung wages namin . Btw may agency kami sa pinas salamat po hoping for fast response

    • Hi Kris, anong agency po kayo dito sa atin at naireport na din po niyo status nyo sa agency? We suggest po to have a relative visit your agency dito sa atin to follow-up on your case too.

      Yung coordination po is via official government offices like yung ginawa niyo sa POLO at pag dulog sa Ministry of Manpower ng Oman. Ano po ang latest na sabi sa inyo ng POLO?

      • hi

        d pa ko kami nagiinform sa agency actualy po kc direct hire po kami pero ang papers namin sila nag procces omanfil po agency namin sa pinas

        ang latest update po namin sa POLO is nakikipag negotiate pa daw sila sa company namin which is d na nagooperate wala na mga manager at ung mga directors sa dubai d naman nagrerespond wait daw kami till monday

        ang gusto sana namin is makipag cooparate sila sa indian embassy and ministry of manpower kasi ung case namin is aware sila at gumagawa sila ng paraan para matulungan mga indian nationals tulad ng pag aayos ng NOC , food , financial aid at ung repatriation nila gusto din sana namin i apply ung same

        • Sana po sa Monday may mangyari na sa coordination ng POLO with the company directors at sana makuha na ninyo yung nararapat sa inyo.

          Chineck namin records sa POEA ng Omanfil Manpower, eto po ba yun? If eto yun, mas advisable po if may coordination kayo sa agency baka may magawa sila from there end.

          OMANFIL INTERNATIONAL MANPOWER DEVELOPMENT CORPORATION Landbased Agency
          RODEO BLDG 802(KM18) West Service Road, South Superhighway, PARAÑAQUE
          Telephone No/s : (02) 821 1650 to 55 or (02) 822 2141 to 45
          Email Address : manpower@omanfil.com
          Website : http://www.omanfil.com
          Official Representative : ROSALINDA R. DE OCAMPO
          Status : Valid License in POEA
          License Validity : 8/2/2010 to 9/25/2026

  9. Good day po OFW from Kuwait Ganito po kasi ang situation namin Nag sign Contract po kami nakalagay po sa Contract ay free ang mga Fees dito ng Civil ID, Medical fees, Health Insurance, Resident Permit, and Entry Visa, at meron pa 25KD na allowance sa Contract pero lahat po yan ay hinde natupad dito sa Kuwait 4 months na po kami dito pag uwi po ba sa pinas pede panamin mreklamo ang Agency na nag Breach of Contract samin mga pilipino Nagsabi na kami sa Agency pero wala sila Aksyon pls reply Thanks More Power and Godbless po

    • Puede po basta nasa contrata at di tinutupad ng agency niyo kaso mas maigi at mas advisable po na ngayon palang ireklamo nyo na sa POLO sa Kuwait para mas mapadali ang tulong sa inyo. At also, pag may kamag-anak kayo dito sa Pilipinas, pumunta na ng OWWA para may record na sa case niyo, wag antayin na sa pag-uwi pa.

  10. Good day! Ask ko lng po kung ilang months po ba bago magka schedule sa case na file ko sa adjudication? Mahigit 3months na kc wala parin kmi sched para sa hearing. Thankyou!

    • Hi Kadyo, ang POEA lang po talaga makakasagot sa tanong mo. Try to follow-up direct nalang with them, ask them kung ano pa ang need or kulang para mapabilis ang pag-usad ng kaso.

  11. Bakit po ganon may file case na po ako laban sa JS contractors.noon pang marso 26,2018 bakit ganon dp rin sila na susupended malakas po yata sila sa poea .pwd po ba paki verify.kasi kahapon verify ko sa poea.gov.ph.active pa sila walang susupensyon.bakit po ganon?

  12. Hi po ,
    Ofw po ako sa Fiji island start po ako noong March 27 2018 ,so under probationary po ako sa basic industries ltd. Standard concrete ,unang buwan ok ang pakikitungo nila pero sa pangalang buwan na ay lumabas na ang tunay na ugali ng mga indiano ,unang una pag dedelay nila ng aking sahod halos 3 weeks na halos araw araw follow up ako pero walang sumasagot sa phone sinagot isang beses ang phone pero ang sabi I will call you later tapos wala na next week ulit nagbayad na pero ang overtime fee wala din nag file ako ng resignation bago nila binayadan ang ang aming OT , pero sa lahat na hindi ko na nakayanan ay ang pag tawag sa akin ng PIG ng isang indianong manager hindi lang yon pinagtawanan pa ako hindi lang yon iniwan pa ako sa job site sa bundok wala na akong masakyan at wala akong pera pamasahe pauwi buti nalang may naawa sa akin at isinakay ako pauwi ,isa pa may isa pang buwesit na halos araw araw sinisigawan ako ng isang operator loader para gawin ko ang loader at nagsasalita pa ng fuck yo at come suck sobra na para akong sleve sa isang indiano na eto pero pinapalampas ko lang ayukong patulan, higit din sa lahat madaming kulang sa contrata naming penermahan ,sa contrata provided all appliances ,pero walang washing machine na emportante kapag pagod sa tràbaho madaling labhan ang mga damit wala ding aircon ,at wala ding electric fan buti may nagpahiram , sobrang bully na yata eto , dito ko lang naranasan sa Fiji, sa resignation ko ayaw akong pauwiin ng employer hanggat hindi ko nababayaran lahat ng ginastos nila sa akin na 8 thousand Fijian dollar daw tinatakot pa ako na ipablack list daw ako sa poea yon ang sabi ng mga indianong manager sa akin ,,sa pang gigipit na eto at pangbubully sa akin hindi ko na nakayanan bumili ako ng sarili kung ticket at umuwi na ako ng walang paalam pag nag paalam ako sigurado haharangin nila ako sa airport kaya umalis ako ng palihim ,nag email ako sa consulate ng pilipinas sa Fiji pero hindi sumasagot ang ambassador ,nag email din ako sa agency hindi rin sumasagot , meron din po akong isang kasama ayaw din pauwiin the same case pero siya may sakit at bully din tapus Yong huling sweldo nakuha ang kalahati nag iwan din kalahati sa atm pero nong mag wiwithdraw siya wala na Yong pera niya kinuha daw ng companya binawi ,kawawa naman may sakit na kinuha pa pera ,,. Anu po pweding ikaso sa employer sa ganitong pang aabuso ? Please advise kong anu po ang aming gagawin?

    Salamat po
    Frederick

    • Hi Frederick, we recommend na pumunta po kayo mismo sa POEA para mag report. Isang way din eto na pati ang recruitment agency niyo ay magkaron ng negative feedback sa POEA kasi di sila nag assist kahit may mga ganitong nangyayari. We also suggest that you PRINT your email to the embassy sa FIJI at yung email niyo sa agency. Tapos, after reporting sa POEA, pumunta din kayo sa OWWA dala ang printed email at lahat ng papers niyo pag-abroad, para mag apply kayo sa P20,000 Balik Pinas Balik Hanapbuhay Program.

  13. Hi good evening to ask lng po ung case kokung pwede ko mbawi passport ko s agency ko s tamang halaga.. applicant po ako n Hindi nkaflight .kz po ikinancel n ng agent ko any flight ko for some personal reason Tama pi b magbayad ako ng 150 000 para mwidraw ko kga papers ko

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