This is the list of requirements to update a member’s record in the Social Security System. This particular post will focus on updating SSS member’s record for change of civil status, change to married name, add beneficiary, and the documents required to make the changes happen.
These days, the SSS is implementing the dropbox system for members wishing to update records. This is done as a health and security precaution amidst the health crisis we are facing now. Our iSensey team will be guiding you on how to update SSS records complete with tips.
Placed all documents for submission in a brown envelope. You may or you may not put the brown envelope inside a plastic envelop.
Change Civil Status and Change to Married Name Requirements
For female members wishing to change their civil status from Single to Married and to also change their names from Maiden Name to Married Name in the SSS records, here’s the requirements:
- SSS Form E4 – this is downloadable from the SSS website or you can get this from any branch of SSS. 2 copies of this form must be accomplished.
- Original PSA Married Contract or Certificate – this will be returned to you
- Photocopy of PSA Married Certificate or Contract
- Original PSA Birth Certificate of the member (yours) – this will be returned to you
- Photocopy of PSA Birth Certificate
- Photocopy of 1 primary government ID or 2 secondary IDs
SSS Accepted IDs
Primary ID accepted are any 1 of the following: passport, driver’s license, PRC card, Seaman’s Book.
Secondary ID, any 2 as long as one of the submitted IDs will display the member’s birthdate. Secondary ID examples are Baptismal certificate, Police Clearance, Company ID card, GSIS card, UMID card, Health or Medical card, Birth certificate of children, ATM card which displays the complete name of the member, Bank account or passbook, Firearm license card, Pag-IBIG card, Postal ID card, School ID card, OWWA card, TIN card, Voter’s ID, Life Insurance policy, Transcript of Records, etc.
Make sure that the photocopies will capture the whole Married Certificate and Birth Certificate. If the photocopy has any missing section, SSS will not accept this. Use long bond paper to photocopy your original docs.
On each of the photocopies, write down your complete maiden name and SSS number on each page.
*If you are adding your child as a new beneficiary in your SSS, bring the child’s Original PSA birth certificate and also a photocopy of it.
Updating Record by Leaving Documents in the SSS Dropbox
This is the actual experienced of an iSensey team member when she applied for a change of civil status and change of name to married name in an SSS branch in Cebu via the dropbox system.
How fast the processing will depend on the SSS branch, some branches are loaded while some branch are less busy.
First, she downloaded the SSS E4 form Member Data Change Request from the website of SSS, printed it and filled-it up. Then she photocopied the marriage certificate, her birth certificate, and passport.
*She also added her husband as a new beneficiary in the E4 and removed her brother and sister, which were listed as beneficiaries when she first registered for an SSS number way back before.
Second, she puts her name and SSS number on each of the photocopies.
Third, she placed all docs in a brown enveloped protected by a plastic envelope. At the front of the envelope, she listed all the documents submitted as well as her name and mobile number.
Fourth, she went to an SSS branch last January 12, 2021 and dropped the envelope in the designated drop box at the entrance of the SSS office.
In the picture there are 2 envelopes because her husband also filed for update on his member’s record, from civil status single to married, and added her as a beneficiary.
The guard said that processing usually takes 2 to 3 weeks and that somebody from SSS will txt her.
Then last January 18, just 5 working days after leaving her docs in the dropbox, someone from SSS txted her to come to said SSS branch on a designated day, based on the last digit of the SSS number.
SSS Number Coding per Days
SSS is implementing number coding in the branches now for face to face transactions.
- 1 & 2 – Monday
- 3 & 4 – Tuesday
- 5 & 6 – Wednesday
- 7 & 8 – Thursday
- 9 & 0 – Friday
Since our iSensey team member’s last digit is 6, she went to the SSS branch on a Wednesday. She showed the txt message she got from the SSS personnel to the guard, she was made to fill-up a form which indicated her name, her SSS number, the date she received the txt message, and the name of the personnel who txted her.
After accomplishing the form, she was given a priority number for the Member’s Record Update section. When it was her turn, evaluation and processing was quick.
The processor reviewed her submitted requirements, verified that she presented the original PSA documents, then finally updated her record on the SSS system. Less than 20 minutes and the processor informed her that her civil status is now married and the name reflected in SSS is now her married name. Her husband is now her primary beneficiary too.
The SSS processor mentioned that once the civil status is changed to married, it will be automatic in the system that the primary beneficiaries will be the husband and children.
The processor returned to her the original PSA marriage certificate and birth certificate along with the brown envelop. He also advised her that she can check online thru the SSS website or through the app to see the changes made to her account.
Our team member right away checked the SSS mobile app after leaving the branch. However, in the app it still showed her maiden name, but when she login via website, she can now see the married name. It turns out for the changes to be seen on the app, one needs to logout of the SSS mobile app and then re-login. When she logout and login back to the mobile app, her married name now reflects.
We hope this article helps as you start the process for SSS member’s data change request. Check out the other SSS Guides here in iSensey.
By the way, the following SSS details can be updated via online, no need to go to a branch: mailing address, telephone number landline and mobile, and email address. Just go to My SSS then click Member Info then Update Contact Info.
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