What to do if you encounter no dial tone on your PLDT Landline, yet you check you can still use the internet service?
It is always a hassle if a service fails you, especially one you use frequently like phone line and internet. If you encounter issues concerning telecom service, the first step should be to call the company via their hotline number. But what if the problem is the landline phone itself of PLDT, how or where to report the issue?
Call the HOTLINE for Support
You can always whip up your mobile phone and call up PLDT hotline. But the long queue and waiting time before you get to talk to an actual customer service will surely eat your cellphone load big time! So this contacting method is best to be avoided until you have exhausted other options.
PLDT Hotline for landline is 171, for dsl or broadband it’s 172. Call them anywhere in the Philippines for free using a PLDT phone.
At the end of your call, make sure to ask for a ticket number about the ‘dead line’ issue you reported. Jot down the ticket number as you need this in case issue persist and you need to follow-up.
Alternative Options to Report PLDT Issues
So what are the other options in order to reach out to PLDT Customer Service if you have no dial tone? iSensey listed them all up for you.
- Reach out to a friend or family member anywhere in the country, one who have a PLDT landline and request them to call PLDT 171 in your behalf. Make sure to give them the following details: landline account holder’s complete name, billing address, telephone number with the area code, and the date/time you noticed the no dial tone issue.
- If you can’t think of anyone to ask help as in option #1 above, don’t worry you can still reach out to PLDT customer service via the company’s official social media accounts.
- Send them a private message on PLDT Facebook account and give as much details about the issue you are facing. We’ve tested this, PLDT usually replies within 48 hours of reporting via FB message, then a few more days for a technician to come and fix issue.
- Tweet PLDT your concern, give them your landline number and the ‘no dial tone’ issue.
- Email PLDT at customercare@pldt.com or homecare@pldt.com.ph the details of the issue. If you use this option, it may take a long while before you get a response.
- Good old visit to the closest PLDT branch to report the issue and request for assistance.
Hopefully the no-dial tone inconvenience will be resolved asap so you can use your telephone normally again. But if you did not hear from PLDT 24 to 48 hours after reporting, reach out to them again and quote the ticket number given to you the first time you contacted the company.
This 2017, we experience 5 days of downtime. We called 172 lots of times, until we couldn’t take it and insists to talk to a supervisor. Check out our sharing on PLDT downtime issue and hotline customer service.
We hope the issue you are facing right now with your PLDT connection, whether broadband or landline, will be resolve asap.
EDGAR ANTHONY G.PEREZ says
MATAGAL NA PO KAMING WALANG DIAL TONE TUMATAWAG KAMI AT NIREPORT NA RIN ITO.PERO ANG SINASABI LANG EH KAMI ANG GUMAWA ICONNECT LANG DAW ANG MGA CABLE BAKA PO PWEDE NYO AKSYONAN .DAHIL SAYANG NAMAN ANG TELEPONO AT KAILANGAN DIN NAMAN ITOP INCASE OF EMERGENCY ESPECIALLY PAG KAILANGAN KOMONTAK SA LOCAL TELEPHONE….ASAP PAKI FIX PO ANG PHONE NAMIN.
Adelina Capalaran says
Please check/repair our internet connection, as soon as possible. We don’t have access since morning 11am and we also don’t have dial tone. I badly need this for my work. Contact me. Cellphone number 09361320096
iSensey says
Hi Adelina, PLDT customer support does not monitor this website. Kindly have someone who have PLDT landline to call them in your behalf at 172. Give your details (telephone number, account owner name, issue particulars) to the person who will call for you. You can also try messaging PLDT in Facebook.
jink jharsen mejos says
ayusin nyo naman ung service nyo ang bilis ny0 mag putol nag internet tas pagkatapos mag bayad biglang nawala ung dial tone tas ung net pang free data lang ng globe !!!!!!!
crizelda Dela torre says
Still no dial tone.we already change battery and reconnect but no progress.please mind these problem.it almost a week but no action…PLDT…
Hannah trishia says
Walang kwentang serbisyo ng PLDT. I went to the main branch and wait for freakin 1 hour to report the issue about our SLOW connection and walang dial tone yung telephone namin. Ang sabi niyo wait kami ng 2-3 days aba hanep kayo. Mag 1 week na! Munti nako maniwala sa forever. Sa susunod ayusin niyo serbisyo niyo. 250mbps yung kinuha namin pero 50kbps lang connection namin. Napaka galing maningil pero kapag katapos mabagal pa sa free data!
Mary Loreine David says
Hello good eve pkicheck nman po internet nmin its not working i have red light on my router even the telephone its not working! Pls try to reach me at my # 6399*****22 ASAP!
iSensey says
Hi Mary, I deleted your cellphone number to protect your info. We are not connected with PLDT, you need to reach out direct to PLDT for the restoration of your internet and landline.
Agnes jima says
Almost every week mawala ang dialtone as in dead so ngayon wala na naman paano kami makatawag maka report walang dial tone. Wala kaming utang sa PLDT updated ako magbayad bakit ganito ang serbesyo nyo…
iSensey says
Hi Agnes, try to go to a friend’s house with PLDT landline then call 172 hotline, make sure to DEMAND to speak with a PLDT supervisor like what we did nung wala kaming PLDT internet for 5 days.
Jhennie says
Hi Good Eve..
Paki ayus nmn po PLDT landine namin at INTERNET connection.
Kc po wala po dial tone ang phone nmin and wifi nmin bigla sya nawawala pag dating ng 6pm.ehh kailangan po nmin ng wifi lalo n about work..
Wala p po 1month PLDT DSL nmin baka po pwde paki nmn soon as possible..
iSensey says
Hi Jhennie, it is best to contact PLDT customer service through the various channels indicated above.
jhillian says
CANCER PLDC…. PLDT PALA !!!!!
Tonkatsu Restaurant says
hi
issue is our telephone has no dial tone
and 8, 0, 5 digits are also problem these digits doesn’t appear on the telephone screen when i press
iSensey says
Hi, Report it to a PLDT office para ma consult na din yung about sa issue sa screen. Alternative: you can also try to contact them via Facebook ng PLDT.
Liza a falculan says
Gud day
To you PLDT Company.
Please check or repair my pldt Landline Telephone..Problem no … DIAL TONE?
Charo P. Tesoro says
Pangatlong araw na po walang dial tone ang PLDT land line po namin tel.#(02)471-8061 under the account name : Alfonso R. Tesoro
Complete add: #028 Aldana St. San Isidro Village Pamplona Uno Las Pinas City
Jella Golosinda says
Good Day PLDT!
Our landline has no dial tone for more than a month and Our Company has been contacting you since last week but no response from you. I hope you will read my message since we badly need our landline to be fix right away. Thank you!!
Account Name: GOOD FORTUNE GREAT IDEAS INC.
Account Number: 653940653
Address: UG/F CITY OF DREAMS MANILA ASEAN AVE. BGY TAMBO. PARANAQUE CITY, METRO MANILA
Hope Lumahan says
Wala po kaming dial tone mag iisang buwan. Pwede po bang pakitgnan na ung aming telepono. Nag punta na kami sa office nyo last week pero wala pa po kayong ginawa. Please po we need your immediate action. Thank you po
Juan S. Balugay says
Wala po kaming DIAL TONE mag-dadalawang buwan na. Nagpunta ako sa Branch Office ninyo sa Antipolo noong July 8, 2020 at ang sabi sa akin ng service advisor na may pupuntang Technician dito sa amin within 2 – 3 days para ayusin. Hanggang sa kasalukuyan ay wala pa ring service. Pati yong aming Internet, mabagal at madalas mawalan ng connection. Nais kong i-upgrade ang aking Internet ay hindi ko kayo matawagan dahil sa walang DIAL TONE ang phone. Pakiusap lang po, ACTION PLDT. Thank you…